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Chris McGrath

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    Chris McGrathさんがコメントを作成しました:

    Hi, It would be nice if you had an option for the Welcome email to be pure html. For example,if I want bullet points I write: <ul>    <li>one</li>    <li>two</li></ul> And you then add line breaks ...

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    Chris McGrathさんが投稿を作成しました:

    Block certain end users from being able to raise Urgent ticket

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    Some end users abuse the ability to mark a ticket as Urgent and mark every minor request as Urgent. We would like a way to stop them from raising Urgent tickets. We could setup an automation, but t...

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    Chris McGrathさんがコメントを作成しました:

    Personally, I'd prefer a way to say "On hold til" I'm more often to organise something for "Next Thursday" and it's easier to look at the calendar and get the date than figure out how many days in...