Support Team

It seems that the side conversations often end up in my colleagues spam folder. How can we avoid that? These are colleagues using the same e-mail domain, but they are not necessarely agents.

I would like to add a planner to the contact form, where people can select a date to schedule an appointment. I would than want the possibility to limit the amount of possible appointments to x number per day.

We would also like to add the original e-mail description in the 'request received' e-mail trigger. It would be great if Zendesk could find a sollution for this.