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Naomi Greenall
参加日2023年8月24日
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前回のアクティビティ2025年2月06日
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さんの最近のアクティビティ Naomi Greenall
Naomi Greenallさんがコメントを作成しました:
Arpan Nagdeve I thought that time based actions were available to messaging triggers. I've attached a screenshot of one but we haven't been able to get it to work correctly. Could this be the reason why?
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コメントを表示 · 投稿日時:2025年2月06日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
If we recover the email from this list -- does it flag the requester as not spam for the future?
コメントを表示 · 投稿日時:2024年11月22日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
So setting the action Under Actions, add:
Ticket Set tags | follow_up
will get rid of all the others tags? There is nothing else I would need to do outside of the recipe you sent? I would love some more information.
コメントを表示 · 投稿日時:2024年11月12日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
I have the same questions as Mark and Elaine. Could we get some clarification on this? I just want to be able to block users like I would with email tickets.
コメントを表示 · 投稿日時:2024年11月04日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
Still hesitant to set this up considering the wait times are needing to be setup a specific that isn't specified by Zendesk. Don't want to give our customers an experience like that. I'd rather them just be waiting without a time given yet, haha. But I do appreciate all of the suggestions
コメントを表示 · 編集日時:2024年10月09日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
Looking to enable the “Recommend articles” selection for my bot. How would this work into the current flows I have built out in bot builder? Will it suggest these first? I could just build a suggested articles step into my current flows but I'd rather use this feature.
コメントを表示 · 投稿日時:2024年10月09日 · Naomi Greenall
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Naomi Greenallさんがコメントを作成しました:
Following so I can see the response Zendesk has to Zach Gilbert . I don't want to enable this if it is working the way Zach is describing right now. We are launching next week so it would be great to have this fixed or looked into by then.
コメントを表示 · 投稿日時:2024年10月01日 · Naomi Greenall
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Naomi Greenallさんが投稿を作成しました:
Hi! Our team is preparing for the launch of messaging and we are trying to figure out how things will function in conjunction to each other.
My first concern is how Play Mode agents will end their messaging shift. We plan to have the agents apply a macro at the end of our business hours that moves tickets into a “Chats not answered” view. Then agents will change these messaging tickets to email tickets. But if they are in play mode they won't be able to click into a view without being redirected straight into a ticket.
So we could use status's instead. Or routing. But I am not sure how that will work with all these other settings. I feel jumbled and a little lost. And most of the articles don't take into account other triggers/conditions that may interupt the flow.
Does anyone have any advice for how to set this up? We just want to have a good flow for ending shifts and getting a message out to our customers along the lines of “hey our chat is done for the day but we'll convert this to an email ticket”.
投稿日時:2024年8月15日 · Naomi Greenall
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