Arthur Mori

+1 with having color options for results on NOT live data please 

Looking for an update on this matter too. 

Hoping there's an option to at least auto-sort the drill in result to eliminate the extra step of sorting the column metric on the drill in result

Is it possible to get the time for when a ticket is assigned to a second group? For context:

I have groupA which escalates tickets to groupB. What I need is the time when tickets are assigned/escalated to groupB. 

Is this even possible in Explore?  

While i attempt to migrate some of our dashboard, i was dealt with this error

How do i move forward with this? 

+1 for this also, hoping someone can writeup a metric that could achieve this :)  

This is amazing Pedro Rodrigues! Thank you! Thanks also Elaine

Elaine i've tried that report and unfortunately it doesn't work as it will only provide me the count of ticket reassignments. It does not provide the information of the group that made the assignment. 

So in my example: ticket gets assigned to group A, then group B, then group C, then group D. I need to create a report and find out how many tickets were assigned to group C and show also the group before it was assigned to group C. 

I need the report that shows group B made the ticket assignment to group C

while this recipe works for finding out the first assignee or group, i am trying to figure out how would this work if i wanted to display the previous group it was assigned to

scenario: ticket gets assigned to group A, then group B, then group C, then group D. I need to create a report and find out how many tickets were assigned to group C and show also the group before it was assigned to group C

Hannah Lucid amazing! thank you! 🙏🏼

This is super helpful but cant seem to figure out how to create a metric that shows the number of tickets that never leave a group it was initially assigned to.