Philipp Kursawe

Thanks @Tony for confirming it basically works. Happy for your customers. Markdown for the win!

Thanks Harald for brining this up. Version 1.4 has this security issue fixed!

@Tony does it work for you? I have tested it myself and had no other testers so far.

Of course it would be much easier to implement for zendesk, than this rather ugly hack. What the hack, they make millions a year but are incapable to implement such a simple feature request. But maybe they saw some side-effects this might bring with it, that I fail to see. Who knows.

Trello is another candidate. For years, could be a decade already, the request to support tables in their markdown renderer for card descriptions remained unheard. But because their layout is more complex (its an editor) its not so easy to patch.

Ok, I have written a TamperMonkey script, that displays user issued content as markdown.

You can install it from here and try it out.

https://greasyfork.org/en/scripts/475835-zendesk-user-ticket-markdown

Come to think of it, maybe a simple Browser extension could solve this problem that a multi-million company can't. I'll put it on my roadmap.

It would just replace the user sent content with html generated out of the markdown.

Can't believe I had to register here to voice an upvote for this feature. Why isn't this addressed by zendesk? What is the technical problem? Nobody asked for a fully fledged "dynamic" editor like agents have in the dashboard but just treat the issue message as markdown.