最近の検索
最近の検索はありません
Hugo Silva
参加日2023年10月27日
·
前回のアクティビティ2023年10月31日
フォロー中
0
フォロワー
0
合計アクティビティ
13
投票
8
受信登録
3
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Hugo Silva
Hugo Silvaさんがコメントを作成しました:
Hi @... and Devan La Spisa,
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
コメントを表示 · 編集日時：2023年10月27日 · Hugo Silva
0
フォロワー
9
投票
0
コメント
Hugo Silvaさんがコメントを作成しました:
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
コメントを表示 · 投稿日時：2023年10月27日 · Hugo Silva
0
フォロワー
1
投票
0
コメント