David Durr

Hi Amy Dee 

That article is incorrect, I have already opened a support ticket with proof showing that an “agent” within my Zendesk can easily export ticket data via CSV from their view.  This includes the names of both requestors and assignee. Also, the article is wrong as I have already provided screenshots of the below not being there on my Zendesk instance.


Deactivating data exports

You can deactivate the ability to export account data in your account. However, you'll need to contact Zendesk Customer Support to reactivate it (see Exporting ticket, user, or organization data from your account).

To deactivate data exports

1. In Admin Center, click Account in the sidebar, then select Tools > Reports.

   If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.

2. Click the Disable exports link in the lower right.
3. Click Ok to confirm.
    

is there any way to enable the “export” feature for admins only? this seems like a security concern if a regular agent does this without permission. Since it might contain PII or company PI within the ticket. 

We have PI and PII within ZenDesk. There needs to be a way to enable this for certain team members or admins only. 

 

+1 

I agree with Trista, having that ability would be beneficial. 

Joel Watson is correct how is it different than OP? 

I suggest also adding a feature to allow read receipts for email channels from within the Zendesk ticket itself.