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Rajat Garg

Zendesk Product Manager
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    Rajat Gargさんがコメントを作成しました:

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    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

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    Rajat Gargさんがコメントを作成しました:

    正式なコメント

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

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    Rajat Gargさんがコメントを作成しました:

    正式なコメント

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

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    Rajat Gargさんがコメントを作成しました:

    正式なコメント

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

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    Rajat Gargさんがコメントを作成しました:

    正式なコメント

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

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    Rajat Gargさんがコメントを作成しました:

    Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

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    Rajat Gargさんがコメントを作成しました:

    Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

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    Rajat Gargさんがコメントを作成しました:

    Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...

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    Rajat Gargさんがコメントを作成しました:

    Hey Christina, Thanks for response and explaining your workflow. This certainly helps in understanding your requirements better. Our integration with Zendesk allows ticket creations as soon as chat...

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    Rajat Gargさんがコメントを作成しました:

    Hi Christina, Thanks for sharing your feedback. Did you consider letting your agents not end the chat immediately? This way they wont be assigned a new chat until they end the chat and they can use...