Avatar

Rajat Garg

Zendesk Product Manager
  • 合計アクティビティ
    162
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    0ユーザー
  • フォロワー
    1ユーザー
  • 投票
    0
  • サブスクリプション
    97

アクティビティの概要

Rajat Gargさんの最近のアクティビティ
  • Avatar

    Rajat Gargさんがコメントを作成しました:

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Working with messaging in the Web SDK

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    正式なコメント
    1. コミュニティ
    2. Feedback on Chat
    3. FEATURE REQUEST - ability to tag closed chat

    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    正式なコメント
    1. コミュニティ
    2. Feedback on Chat
    3. Lock Down Ban Visitors

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    正式なコメント
    1. コミュニティ
    2. Feedback on Chat
    3. Lock Down Shortcuts

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    正式なコメント
    1. コミュニティ
    2. Feedback on Chat
    3. [COMPLETED] Offline chat tagging - feature request / (bug report?)

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    正式なコメント
    1. コミュニティ
    2. Chat Q&A
    3. ROLES for agents

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    1. コミュニティ
    2. Chat Q&A
    3. integrate our customers DB using API then automatically create VIP customer list

    Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    1. コミュニティ
    2. Chat Q&A
    3. Limit Department Routing by Multiple Factors

    Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    1. コミュニティ
    2. Chat Q&A
    3. ROLES for agents

    Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...

  • Avatar

    Rajat Gargさんがコメントを作成しました:

    1. コミュニティ
    2. Feedback on Chat
    3. "Fade" ended chats

    Hi Christina, Thanks for sharing your feedback. Did you consider letting your agents not end the chat immediately? This way they wont be assigned a new chat until they end the chat and they can use...