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Jerry Flore
参加日2023年11月18日
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前回のアクティビティ2023年12月29日
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さんの最近のアクティビティ Jerry Flore
Jerry Floreさんが投稿を作成しました:
投稿 Q&A - Talk and text
A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we are planning on using Zendesk Talk for this project)
When the call reaches us from the client's IVR can we make it go through another IVR within our Zendesk Talk set up before it reaches an agent?
If we can do the above, then is it possible for this second IVR (in Talk) to have the following configuration;
-
Press 1 for a call back so you don't have to hold
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Press 2 to receive an SMS message (we want to send an outbound SMS with a website link it it that directs them to a page with live chat on so they can chat to us instead of continue with the call)
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Continue to hold and wait for a member of our telephony team
P.S. If there is a way to do this without needing to use an outbound SMS that would be amazing as it would save the outbound SMS cost as well.
投稿日時：2023年11月18日 · Jerry Flore
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Jerry Floreさんが投稿を作成しました:
投稿 Q&A - Talk and text
A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we are planning on using Zendesk Talk for this project)
When the call reaches us from the client's IVR can we make it go through another IVR within our Zendesk Talk set up before it reaches an agent? and can the Talk IVR trigger external API calls?
If we can do the above, then is it possible for this second IVR (in Talk) to have the following configuration;
When the call reaches us from the client's IVR can we make it go through another IVR within our Zendesk Talk set up before it reaches an agent? and can the Talk IVR trigger external API calls?
If we can do the above, then is it possible for this second IVR (in Talk) to have the following configuration;
- Press 1 for a call back so you don't have to hold
- Press 2 to receive a WhatsApp message to talk to our team instantly (is it possible to make the IVR trigger an API call so we can force a WhatsApp message send from an API?)
- Continue to hold and wait for a member of our telephony team?"
投稿日時：2023年11月18日 · Jerry Flore
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