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Leigh

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    Leighさんが投稿を作成しました:

    Sometimes internal emails get sent to users

    Hi all, I'm only about 8 weeks into our Zendesk usage so I am probably not quite understanding how something is working here. On 3 occasions now an internal email (not sent through ZD) has been sen...

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    Leighさんがコメントを作成しました:

    Solved thanks to Terry. I had used {{comment.value}} in the notification trigger when I should have been using {{ticket.comments_formatted}} or {{ticket.latest_public_comment_formatted}}.

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    Leighさんが投稿を作成しました:

    Inline image issues (rich text, not Markdown)

    Hopefully somebody cal tell me what is going wrong here. When first setting ZD up I looked into the sorts of apps others were using and installed Markdown. After some experimentation I discovered t...