Brennan Valenzuela
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合計アクティビティ143
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前回のアクティビティ
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投票47
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アクティビティの概要
Brennan Valenzuelaさんの最近のアクティビティ-
Brennan Valenzuelaさんがコメントを作成しました:
+1
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Brennan Valenzuelaさんがコメントを作成しました:
+1
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Brennan Valenzuelaさんが投稿を作成しました:
Feature Request: custom status bar
回答済みThe ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...
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Brennan Valenzuelaさんがコメントを作成しました:
+1 "Visitor xxxxxxxx" lacks useful information.
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Brennan Valenzuelaさんが投稿を作成しました:
Greater Detail with history of events
回答済みRequest for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...
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Brennan Valenzuelaさんがコメントを作成しました:
I had a long back and forth with this very same question.It maps out like this:Customer requests chat by hitting submit - Timer startsAgent clicks orange button, joining chat - Wait time served tim...
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Brennan Valenzuelaさんがコメントを作成しました:
I believe in another thread, Ramin said they will look at using only one time zone in 2017.
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Brennan Valenzuelaさんがコメントを作成しました:
I use the visitor list for queue management and agree the size of the rows are a tad bit large. The tags take up a great deal of real estate. Feature request to hide the tags. Tags are well hidden ...
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Brennan Valenzuelaさんがコメントを作成しました:
Hey Sean, That sounds more behavioral than systematic. Personally, I'm all for transparency. It sounds like there may be negative motives associated with this behaviour. You might find it more effe...
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Brennan Valenzuelaさんが投稿を作成しました:
Hide tags
回答済みTags on every chat session take up an entire line, which effectively doubles the amount of real estate on the screen. It's not dire, but a nice to have. Hide tags in active chat sessions. Zendesk...