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Clay Telfer

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Clay Telferさんの最近のアクティビティ
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    Clay Telferさんが投稿を作成しました:

    Best Practices for Configuring SLAs?

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    We're trying to adopt Play Mode for our team, and I'm running into trouble around tickets that need to be set to Pending, and tickets that are waiting for an Internal Note. I'm hoping someone has a...

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    Clay Telferさんがコメントを作成しました:

    I'd like to match the Selected Salesforce Field to a custom Zendesk Organization field we've created, but that doesn't seem to be possible. Is there a way to do this that I'm missing, or do you hav...

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    Clay Telferさんがコメントを作成しました:

    We're looking for the same thing. The inability to run automatic reports that include the comments (or internal notes) on a ticket is a major pain point for us. I was hoping that ZenDesk Explore wo...

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    Clay Telferさんがコメントを作成しました:

    We would also like to have tickets re-open on a particular day. Having to set this up so that they re-open the day before is fairly inconvenient - especially because the UTC used for the automation...

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    Clay Telferさんが投稿を作成しました:

    Can I have a simple performance report emailed every day?

    I know that I can set up a more complex report through Insights/GoodData, but what I'd really like to do is get a daily or weekly email that just tells me the basics: how quickly is my team respond...

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    Clay Telferさんがコメントを作成しました:

    This is incredibly helpful, thank you! One last question - I can't find an option for "Tickets with example1 tag" anywhere in the custom metric editor. I believe those values need to be chosen from...

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    Clay Telferさんが投稿を作成しました:

    Creating Insights Reports

    I'm having a lot of trouble with the Insights reports. In particular, I'm trying to run a report that shows me two different numbers: - all tickets with the tag example1 - all tickets with the tag ...

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    Clay Telferさんが投稿を作成しました:

    Is there a way to transcribe Zendesk Voice recordings?

    Not just the voicemails - all the recordings. This would be extremely useful to us, so that we could search the transcriptions by various keywords. 

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    Clay Telferさんが投稿を作成しました:

    Create a ticket based on Organization field?

      Our customers can click a button in our newsletter to indicate that they want to talk to an agent. Clicking this button updates the customer's Salesforce account, which flows to ZenDesk and updat...