Anne Cho

The generative AI search feature is exclusively available to users who have logged in to Zendesk. As we do not require users to sign in, the majority of our customers do not have access to this feature. Moreover, we may remove the ability for customers to log in at all, which would mean that this feature will not be accessible to anyone.

Are there any plans to allow anonymous users to view the quick answers as we'd love all of our customers to take advantage of this generative AI feature?