Brian Chapman

Please make the android support app have the ability to set the agent status
away, online, invisible etc. 

Your android chat app has this but nothing for the support app which is our only option when using omnichannel. 

It would be much easier if there was a SEND button on the bottom right of the sms message box just like there is in chat. 

Why doesnt the sms screen have a send button like the chat screen does?

Why doesnt the zendesk support app have the same functionality to be able to change your status to online or away?
Some of our staff are on the road travelling around. Are you expecting them to log into a desktop computer just to make their status online because they cant do this in the mobile app. 

We have wasted hours trying to work out why there is no phone call option. 
The onbording process for zendesk really needs a makeover. It takes ages to get a support answer and then there are strange rules like this one. 
An admin should be able to do EVERYTHING. 

Ive never experienced a software that doesnt behave like this. And why wasnt this made very obvious in zendesk. How are we meant to know that admins wont be abl eto see the phone symbol?