evanthia dimitriou

We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk.For example with Zendesk integrations it is not possible.So we must use an API (where and how)

If a note(email) is deleted after ex 72h completely is this the reason why some conversations aren’t linked in the same one? If only one schedule is up to be active out of 10 ,does it mean that it will delete the emails from the previous active schedule? Since i cant have 2 active schedules? (and I would like to keep some of me previous notes belonginging to the previous schedule)