John Trumble
Client Success Engineer for FastSpring
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John Trumbleさんの最近のアクティビティ-
John Trumbleさんがコメントを作成しました:
I agree. Our agents would like to be able to use this feature to keep track of what they have yet to do. They'd like to be able to remove each update individually as they work through them, leavi...
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John Trumbleさんがコメントを作成しました:
Great, thank you Mike!
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John Trumbleさんがコメントを作成しました:
Mike, I think the argument you're making here is that the public articles should be made to be more relevant than those that are restricted / internal. It's possible we can improve the content of ...
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John Trumbleさんが投稿を作成しました:
Automatically exclude restricted articles from Answer Bot suggestions
完了I've discovered what seems to me to be kind of a bug / limitation of Answer Bot. If AB finds articles in Guide that are in a restricted section (e.g. limited to Agents and Managers Only), it won't...
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John Trumbleさんがコメントを作成しました:
We also need this feature. We used to have CSAT turned on but we eventually turned it off after our customers complained about being bombarded with requests. We also felt that we weren't getting ...