Adam Goolie Gould
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Adam Goolie Gouldさんの最近のアクティビティ-
Adam Goolie Gouldさんがコメントを作成しました:
+1 While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing". There should be a nice, big, fat "End Chat" button that's not buried un...
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Adam Goolie Gouldさんが投稿を作成しました:
Fedex Integration?
Saw some ZD Classic stuff about this but nothing for the new interface. I don't suppose anyone has any words of wisdom on integration between Fedex's system and Zendesk? We create our mailing lab...
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Adam Goolie Gouldさんがコメントを作成しました:
Use case example: We have multiple products, but one registration process for all those products. Each product has it's own Orders & Sales category, and we want the common registration KB to appe...
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Adam Goolie Gouldさんがコメントを作成しました:
@Wes yes I know... I'm very impressed. I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above... Interested i...
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Adam Goolie Gouldさんがコメントを作成しました:
@mark, @jessie Really nice job on CES IX. Do either of you know if that was done in house or with a consultant? If consultant, who?
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Adam Goolie Gouldさんがコメントを作成しました:
@Wouter, this is simply a custom drop-down ticket field I created and have grown over time. I add to it as necessary and as I get insight on why our customers are badding us. Since only a fractio...
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Adam Goolie Gouldさんがコメントを作成しました:
Personally, I don't like filtering out any of the bads, even if they are jaggers, because I worry about this being abused, but I also wanted a solution to this. What I came up with is a bit more c...
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Adam Goolie Gouldさんがコメントを作成しました:
This is key functionality in building community engagement and ownership.
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Adam Goolie Gouldさんがコメントを作成しました:
#moonstar, awesome! Thanks.
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Adam Goolie Gouldさんがコメントを作成しました:
Update. I"ve seen a number of sites that use ZD as their primary KB. They work fine functionally, but they all have that default "Zendesk" look and feel: http://reuters.zendesk.com/home https://y...