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Marco Sarti

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    Marco Sartiさんがコメントを作成しました:

    Hello Jessie, Thanks for the reply! I think that would help yes :-) Also because we use set phrases for our subjects depending on the type of ticket I was able to use that as a reference as well fo...

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    Marco Sartiさんが投稿を作成しました:

    Linked ticket app and custom fields

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    Hey! Anyone have some tips and tricks how you can set ticket fields based on the parent ticket when making a child ticket with linked ticket app? Since the Linked_Data custom field is only a text f...

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    Marco Sartiさんがコメントを作成しました:

    In most cases I think the best practice is to solve a ticket once you have provided the requester with a solution, unless that solution has a question in it that you need answered for a fix at your...

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    Marco Sartiさんがコメントを作成しました:

    This function is pretty vital in order to make facebook as a channel through Zendesk as a viable option, please make this happen.