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Hope Saldana

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Hope Saldanaさんの最近のアクティビティ
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    Hope Saldanaさんがコメントを作成しました:

    This looks great. I will test it out. Thank you!

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    Hope Saldanaさんがコメントを作成しました:

    Hi Travis! We rely heavily on both macros and the Knowledge Capture application. What we have found works best is to - quite simply - use both! We will first insert the macro with our canned respon...

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    Hope Saldanaさんが投稿を作成しました:

    Can Agents follow Organizations?

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    Currently, I have triggers set up for all of my agents who need to follow certain organizations. AKA, someone from that organization submits a ticket > my agents gets CC'd.  The only other way I ca...

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    Hope Saldanaさんがコメントを作成しました:

    Yes to all of this!  Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team trou...

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    Hope Saldanaさんが投稿を作成しました:

    Multiple Web Widgets

    回答済み

    Hello,  I am trying to use the Web Widget on multiple sites that have different needs. One site is internal and I want to show only our internal forms. The other site is our public training portal ...

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    Hope Saldanaさんが投稿を作成しました:

    Reset the First Reply SLA

    回答済み

    Hello! We use Zendesk across departments and use various forms, triggers, etc. to ensure tickets get routed properly. However, we do have some crossover between departments and some tickets end up ...

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    Hope Saldanaさんが投稿を作成しました:

    Video Support

    Is there a 3rd party video app out there that does not require signing up on a different site, access to user data, etc.? Looking for something quick and simple that agents can use to quickly recor...

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    Hope Saldanaさんがコメントを作成しました:

    Thank you for the explaination, Ben Ballard. That is understandable.  However, it would be nice to at least have the option to turn this off for organizations where this is not applicable. 

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    Hope Saldanaさんがコメントを作成しました:

    Ian Morgan, I think the idea behind this makes more sense if you think about it from the original requester's perspective. When they log in to see their Activities, they see all public comments. If...

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    Hope Saldanaさんがコメントを作成しました:

    Neil, my thoughts exactly on the matrix. This needs much more clarity. I feel like the article contradicts itself as well.  Example: "If a requester or CC replies to a ticket notification, and the ...