Francis Dupont
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Francis Dupontさんの最近のアクティビティ-
Francis Dupontさんがコメントを作成しました:
The idea of having Due Date system field available for all ticket types is to use a uniform process to manage the backlog. What moderators are proposing here are workaround and this will dilute...
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Francis Dupontさんがコメントを作成しました:
Hi, Recently discovered that Fairphone was using Zendesk. I like the idea of showing top questions in the header, to see the faces of the support team and to know when they are available. https:...
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Francis Dupontさんがコメントを作成しました:
Hi, I have a similar case as Julie and this would help us to create specific form depending on our client contract and offer we give them. @Erin: We are now in 2014! Yeah! Having conditio...
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Francis Dupontさんがコメントを作成しました:
You can measure the recency and frequency of your users by extracting the last_update field of each users with REST API. If you count the number of time they participate in the forum, you can get ...
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Francis Dupontさんがコメントを作成しました:
I recently saw this video on the subject: http://www.zendesk.com/blog/building-a-strong-self-service-customer-community Since then, I'm looking for a way to integrate this with Zendesk. Anyone, f...