Gishani Sirimanna

Hi Tom,

Thanks so much for your detailed comment, very helpful!

Good luck with the MFA journey.

Kind regards,

Gishani  

Hi Tom,

I know this is an old thread, but taking a chance because I'm looking at the aauthentication process for emails so I am very interested in your comment and your thoughts on ways to strengthen email auth practices.

The sending of any personal information over email (to authenticate) has it's own risks. I think a portal would be a more secure channel, with multi-factor auth. Customers prefer email though, it's the easier way to engage us. Would love to hear your thoughts on how to more securely auth emails!

Thanks,

Gishani