Justin Federico
- 合計アクティビティ 69
- 前回のアクティビティ
- メンバー登録日
- フォロー 0ユーザー
- フォロワー 0ユーザー
- 投票 18
- 受信登録 24
アクティビティの概要
Justin Federicoさんの最近のアクティビティ-
Justin Federicoさんが投稿を作成しました:
Require log in for ticket submission via the Web Widget
Our help center allows our visitors to view almost all the content without logging in. However, when the user wishes to submit a ticket from the help center they must log in with their email and pa...
-
Justin Federicoさんがコメントを作成しました:
Is there, or will there be, the ability to modify the columns in the view using the Lightning Component? Will we be able to map custom tickets fields as well? For example we have custom ticket fiel...
-
Justin Federicoさんがコメントを作成しました:
Does blocking the email channel reduce or eliminate Suspended Tickets?
-
Justin Federicoさんがコメントを作成しました:
Hey Dwight, Thanks for your help on this. I have everything set up successfully. One question about the Related List. Do tickets remain on the list indefinitely or are they removed after being clos...
-
Justin Federicoさんがコメントを作成しました:
The mapped field refers to your Field Mappings under Custom Mappings. Once one of these fields is updated the ongoing sync is triggered. It should happen quite quickly. You can look into the Zendes...
-
Justin Federicoさんがコメントを作成しました:
We will soon be using the Zendesk Tickets Related List instead of the Visualforce page. How will this be affected by the new integration?
-
Justin Federicoさんがコメントを作成しました:
How do we prevent the follow up ticket being created if an end-user replies to the response from the "Blocking Emails" trigger? The trigger closes the ticket but the end-user can still reply. FYI -...
-
Justin Federicoさんがコメントを作成しました:
Hello, If I had my trigger set to "Updated" rather than "Solved". What kind of performance impact would there be on SFDC? When a ticket is updated in ZD there are many subsequent triggers firing fo...
-
Justin Federicoさんがコメントを作成しました:
Has anyone figured a way to change the week format for a date range filter? The screenshot shows the filter I have set for the previous week. You can see from the dates that this is looking at Mon-...
-
Justin Federicoさんがコメントを作成しました:
This might be obvious to some but I wanted to know if this would affect customers replying to a ticket via email after the ticket has been created. I see the trigger is looking at the "ticket creat...