Justin Federico
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Justin Federicoさんの最近のアクティビティ-
Justin Federicoさんがコメントを作成しました:
I don't think I have seen a working solution for this yet but is there a way to close a "topic" for new posts. I have a topic that we have been trying to close but keep the content on the community...
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Justin Federicoさんがコメントを作成しました:
What about the "Ticket: Hours since assignee update" condition? Does an internal note count as an update? Does the assignee being changed count as an update?
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Justin Federicoさんがコメントを作成しました:
Thanks Steven. We have our support teams providing snapshots that are to be viewed by our sales team. The idea is that the info is available in SF since that is where they live. recently we moved t...
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Justin Federicoさんがコメントを作成しました:
Dwight Bussman I have a follow up ticket open from the case we worked on together and another ticket open regarding these same issues. They have both been open for 3+ days and have yet to be respon...
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Justin Federicoさんがコメントを作成しました:
We are seeing similar issues in that we can see cases created in SF when the tickets are created in ZD but when the tickets are updated in ZD the update is not reflected in SF. Seems to be inconsis...
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Justin Federicoさんがコメントを作成しました:
I am not seeing the case object being created in SFDC. I can see the ticket view being updated with the tet ticket. How do we verify this on the SFDC side? Is there a particular way to see why the ...
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Justin Federicoさんがコメントを作成しました:
Brett, If we were to perform the data migration for Ticket Sync would we then still need to retain the legacy integration?
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Justin Federicoさんがコメントを作成しました:
Post-Migration can we simply remove the legacy integration app?
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Justin Federicoさんがコメントを作成しました:
Is there support for the new Bulk Delete app? I don't see the filters working properly. Example: We are showing 292 suspended tickets. When I apply a filter it shows a subset of those tickets but w...
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Justin Federicoさんがコメントを作成しました:
Hillary Latham This might help you out. https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_yqj_b2b_ghb