chriswright

Hello, Jimmyroe Login - myLoyola

AI is rapidly transforming various sectors like business, healthcare, transportation, education, and climate change efforts. In the next 5-10 years, we'll see more widespread AI adoption in daily life. Over the next 20 years, AI will become even more advanced and integrated, potentially leading to significant societal changes. Full global integration of AI, including the development of Artificial General Intelligence (AGI), is still a few decades away. 

If you have any specific questions about AI, feel free to ask!

Best regards

Chris wright

Hello, Daniel Siman Oliveira AarpMembership

Yes, you can extract reports from Zendesk Explore via API. Zendesk provides several API endpoints that allow you to export data and apply filters similar to those in Zendesk Explore. Here’s how you can do it:

Export Data: You can use the Zendesk API to export data. For large datasets, you might need to paginate through the results and guard against the rate limit.
Apply Filters: To apply the same filters as in Zendesk Explore, you can use the API to filter your report results. This can be done by filtering by an attribute in the Filters panel when creating or opening a report.
For specific steps and code examples, you can refer to the Zendesk Developer Docs or the Zendesk help center, which provides detailed instructions on exporting data and applying filters via the API. If you’re comfortable with coding, you can write a script to automate the process, or you can use existing tools like the Zendesk Exporter on GitHub.

Remember, when working with APIs, it’s important to handle authentication securely and manage the data retrieval process to avoid hitting rate limits. If you need further assistance with the API or have more questions, feel free to ask!

I hope this information will be helpful for you

Best regards

Chris wright

Zendesk is introducing an enhanced Solved Ticket Reassignment feature. This update gives users better control over ticket management, specifically netbenefits when handling solved tickets after the assigned agent is removed from a group or downgraded to an end-user status.

Hello, Sam Davidson Tolley Official Site

To report on the average time between ticket assignment and first reply:

Identify Data: Ensure you have ticket assignment time and first reply time fields.
Extract Data: Export ticket ID, assignment time, and first reply time.
Calculate Time Difference: Use a spreadsheet or database query to find the difference between the first reply time and assignment time.
Calculate Average: Compute the average of these time differences.
In Excel:
Prepare Data: Have columns for Ticket ID, Assignment Time, and First Reply Time.
Calculate Difference: Use a formula to subtract assignment time from the first reply time.
Compute Average: Use the AVERAGE function on the differences.
In Reporting Tools:
Create Report: Use built-in features to create a custom report.
Calculate Metric: Use functions to calculate the time difference and display the average.

I hope this information will be helpful for you

Best Regards

Chris Wright

Hello, Juliana O'Brien 

To disable the embedded image option in a form, you can:

1. Adjust Form Settings: Check if your form platform allows you to disable image embedding within the form settings.
2. Provide Guidelines: Inform users to attach images as files instead of embedding them in the description.
3. Use a Script or Plugin: If applicable, implement a script or plugin to prevent image embedding.

These steps will help ensure images are attached as files, making them easier to view and manage.

I hope this suggestion will be helpful for you

Best regards

chriswright

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