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Miriam González

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    Miriam Gonzálezさんがコメントを作成しました:

    Hi Daniel,  Do you confirm that to know the average business hours from a ticket was created to status solved without the Pending status, we need to use the Full Resolution time? Will it be that me...

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    Miriam Gonzálezさんがコメントを作成しました:

    Many thanks for your quick reply Daniel.  Re your last comment, how can we check the average (not median) business hours from a ticket was created to status solved without the ticket in status Pend...

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    Miriam Gonzálezさんがコメントを作成しました:

    Hi,  Re this question, my customer needs to know the average business hours needed to solve some tickets, so not taking into account status pending nor On hold.  (We've already set the business hou...

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    Miriam Gonzálezさんがコメントを作成しました:

    Hi all,  Our customer needs to be sent a quarterly report with the following info:  Number of requests for support, by Severity: Number cleared Number and status of those outstanding: Ave...