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Stephanie Salsini
参加日2024年8月13日
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前回のアクティビティ2025年2月04日
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Stephanie Salsiniさんがコメントを作成しました:
コメントを表示 · 投稿日時:2025年2月04日 · Stephanie Salsini
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Stephanie Salsiniさんが投稿を作成しました:
I recently joined the Zendesk Community Manager User Group and would love to connect with anyone within that group on how to optimize Zendesk for my community. My community is newly launched, and is seeing some organic growth, but I've been struggling with executing on strategic ideas based on restrictions from the platform. I'd love to connect with fellow Community Managers who feel like they have a strong grasp on Guide/Gather so I can learn how to take it to the next level!
投稿日時:2025年1月29日 · Stephanie Salsini
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Stephanie Salsiniさんがコメントを作成しました:
Scott Tynan that worked, thank you!
コメントを表示 · 投稿日時:2024年11月13日 · Stephanie Salsini
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Stephanie Salsiniさんがコメントを作成しました:
I'm attempting to bulk upload users via the bulk import option.
I've got everything working almost correctly, but am running into an issue with my custom field columns.
I have a custom field that is a check-box that I'd like everyone in my CSV to have selected. Per the documentation, I need to set this to “true”. I'm not exactly sure how to do this on my CSV. I've tried a few ways, but I'm clearly not formatting it correctly, because each time I try to upload, the users do not have this field checked.
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I also tried the data importer, but for some reason “users” is not an option in target destination.
Can someone give me advice on how to appropriately format my CSV for a custom field that has a checkbox?
コメントを表示 · 投稿日時:2024年11月12日 · Stephanie Salsini
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Stephanie Salsiniさんが投稿を作成しました:
I'm looking for guidance on how to add additional statuses for discussion posts. I've found a post on how to edit statuses, but not how to create new ones.
My community is using statuses to categorize feature requests. I put in a ticket for this, and the support agent said it's technically possible, but requires code, and it's outside their scope. My team is pretty savvy with code, I'm just looking for some guidance on where to start.
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投稿日時:2024年10月29日 · Stephanie Salsini
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Stephanie Salsiniさんが投稿を作成しました:
I'd like to request the ability to allow multiple user segments to access a topic. Currently, our community is only open to our Advantage customers, which are in a particular user segment. However, we are rolling out our community in phases and planning to open to our partners next. I'm noticing the option to only allow access to one user segment per topic. I've confirmed with Support it isn't possible to allow multiple user segments access to one topic, so they recommended creating an overarching segment. However, I'd like to submit this as a product idea request. We don't want to open our topics to all signed in users as we aren't ready to open the community yet to everyone, and creating an additional user segment is just more of a hassle, when really you should be able to just select multiple user segments for your topics.
投稿日時:2024年10月29日 · Stephanie Salsini
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Stephanie Salsiniさんがコメントを作成しました:
Does this also work for Gather? I'm able to @mention admins in help center tickets, but I'm running into an issue with not being able to @mention admins in discussion posts in my community. I have a ticket out for this but am hoping to get assistance quicker.
コメントを表示 · 投稿日時:2024年10月07日 · Stephanie Salsini
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Stephanie Salsiniさんが投稿を作成しました:
I'm attempting to @mention staff members in community replies and am running into issues.
I have a staff member who is a Support & Guide admin, but I can't find them when I attempt to @ mention them in a discussion comment. I've even added them to the user segment that is granting community access.
What am I missing?
投稿日時:2024年9月24日 · Stephanie Salsini
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Stephanie Salsiniさんがコメントを作成しました:
I've tried to replicate this in my community and am unable to tag new content, only existing content. I asked my CSM if this was the expected behavior, and they said yes. Can someone confirm?
コメントを表示 · 投稿日時:2024年8月15日 · Stephanie Salsini
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