Mike Barbosa

Uploading images to the media library Section of this article | ISSUE

In this section of the article it advises that Google Docs can be used to upload pictures right to the media library. 

• Copy the image from Google Docs or Microsoft Word (365) to the article in which you want to use it. The image will be automatically uploaded to the media library and inserted into the article.

It seem that copying an image from Google docs will no longer upload them to the library, it will still put the image on the article but come up with the following error “Failed to copy content”. I'm not sure if this is a change made on Zendesk's end or Google. That being said, i can say that using Microsoft Word 365 works correctly still, copying and pasting pictures from Word 365 to an article will automatically upload the images to the media library like Google Docs used to do.