最近の検索


最近の検索はありません

Eleni Admin's Avatar

Eleni Admin

参加日2024年10月17日

·

前回のアクティビティ2024年10月17日

フォロー中

0

フォロワー

0

合計アクティビティ

7

投票

1

受信登録

3

アクティビティの概要

さんの最近のアクティビティ Eleni Admin

Eleni Adminさんがコメントを作成しました:

コメントTalk basics

Hello Rob Stack ,

Is there a way to automatically populate the custom ticket fields when a phone call is initiated by an authenticated user, so the agent has all the necessary information and doesn't need to ask for these details during the call? Additionally, is it possible to retrieve the user's username/email after the conclusion of a phone call? This would greatly enhance the efficiency and streamline the process for agents.

Thanks in advance!

コメントを表示 · 投稿日時:2024年10月17日 · Eleni Admin

0

フォロワー

0

投票

0

コメント


Eleni Adminさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hello Sarah Darmawan ,

I'm crossposting this for visibility, as I have also replied to another post on the same topic (see link).

We would like to request that customers have the ability to create the subject during the chat conversation, with this subject becoming the title of the support ticket. This would ensure the ticket accurately reflects the conversation and avoids using generic subject lines.

Additionally, this feature would save us a lot of manual work, as our agents currently have to create the titles manually.

Is this something you are considering fixing in the near future? Thanks in advance!

コメントを表示 · 投稿日時:2024年10月17日 · Eleni Admin

0

フォロワー

0

投票

0

コメント


Eleni Adminさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Hello Shawna James

We would like to request that customers have the ability to create the subject during the chat conversation, with this subject becoming the title of the support ticket. This would ensure the ticket accurately reflects the conversation and avoids using generic subject lines. 

Additionally, this feature would save us a lot of manual work, as our agents currently have to create the titles manually.

Is this something you are considering fixing in the near future? Thanks in advance!

コメントを表示 · 編集日時:2024年10月17日 · Eleni Admin

0

フォロワー

0

投票

0

コメント