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Mike Mortimer

Zendesk Product Manager
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    Mike Mortimerさんがコメントを作成しました:

    Clik Rogan as part of the collect data step in Flow Builder you can choose to capture "Name"  (system field) which replaces the anonymous "Web User 123456" with their name in the various places.

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    Mike Mortimerさんがコメントを作成しました:

    Hi Benjamin Krause - quick follow up. What's currently more important to you: changing the name or changing the avatar? And would you say that this is a blocker for you deploying the web SDK and me...

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    Mike Mortimerさんがコメントを作成しました:

    Lupael, great to hear that solved it Unto, this new solution doesn't work with the conversations API - 3rd party bot providers should look at building on top of Sunshine conversations - https://smo...

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    Mike Mortimerさんがコメントを作成しました:

    Hi Michael, the "get help" option on the page actually uses the previous Answer Bot Widget implementation - this is slightly different to messaging and Answer Bot Flow Builder. To answer your quest...

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    Mike Mortimerさんがコメントを作成しました:

    Hi Anderson2, in the current beta it's limited to English only currently because of these hard-coded English flows. We'll support further languages shortly. Sorry if you missed this, we noted it in...

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    Mike Mortimerさんがコメントを作成しました:

    Hi Lupael, in certain cases there is an issue that causes this. At the risk of sounding cliche, try turning agent workspace off then on again - this actually triggers the right settings to be activ...

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    Mike Mortimerさんがコメントを作成しました:

    Hi Andrew, support for social and having a flow for each brand (and mapping brands to flows) is something we're working to address. You'll still have a single flow for a brand but at least then you...

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    Mike Mortimerさんがコメントを作成しました:

    It currently does not require an Answer Bot subscription / trial

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    Mike Mortimerさんがコメントを作成しました:

    Hi Andrew, currently there is only ever one active conversation (ticket) open with a customer at a time. When the ticket is marked as solved, if a users sends another message it'll simply re-open t...

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    Mike Mortimerさんがコメントを作成しました:

    Hi Donald, the conversations that happen with your page are replicated in the Facebook experience for that page so you'll be able to see them all there Here is an example from our demo Answer Bot p...