Mike Mortimer
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New feature: Ability to suppress Answer Bot
If there are situations where you don't want to have Answer Bot be presented, you can now use the JS API to suppress it, similar to what you would do with other channel options: window.zESettings =...
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New feature: ability to suppress the contact channels until after a search has been attempted
We've just introduced a new JS API that allows you to force attempted self-service before the contact options are displayed: window.zESettings = { webWidget: { answerBot: { contactOn...
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Please give us your feedback!
We'd love to get your feedback on the Answer Bot for Web Widget EAP. The survey takes less than 5 minutes, and all participants will have the chance to win a $500 gift card. Take the survey
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Exciting news! Use the JS API to apply label filtering to the Answer Bot Widget
We're really excited to share a new feature that'll give you more power and control on which articles are suggested when. You are now able to use the javascript API to set the labels which are pas...
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Using the Zendesk search service as a fallback for unsupported languages
完了We've been testing how well the search service works as a fallback for Answer Bot's unsupported languages - at this stage, the performance (especially on shorter queries) is within our performance ...
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Updated changes to default branding and customising the bot
We are very excited to let you all know that today the changes to support customisations and branding changes were deployed. You may have already noticed that "Answer Bot" has already been replaced...
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What are the Answer Bot SDKs
As a pre-support experience, Answer Bot SDK can offer a first line of defence prior to the creation of a Support ticket. This means that you can truly offer great self-service especially for reques...
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How do I sign up for the EAP?
Simply head to this sign up form, add your details, tell us about your use case and we'll reach out soon with the information you need to get started.
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Support restricted content
完了Answer Bot for Web Widget needs to support restricted content (which the user does have access to)
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Fallback to standard search for non-supported languages
完了As Answer Bot only supports 6 languages presently. If a user interacts with it in a different language it can't return any article results. In these cases, we should fall back to standard search to...