Eckhard Doll
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合計アクティビティ310
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アクティビティの概要
Eckhard Dollさんの最近のアクティビティ-
Eckhard Dollさんがコメントを作成しました:
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
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Eckhard Dollさんが投稿を作成しました:
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
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Eckhard Dollさんがコメントを作成しました:
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Dollさんが投稿を作成しました:
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Dollさんがコメントを作成しました:
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Dollさんが投稿を作成しました:
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Dollさんがコメントを作成しました:
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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Eckhard Dollさんがコメントを作成しました:
Sorry for ruining this feature request but as a user myself, I can say that this is not an issue in our team and I would not want another step to confirm submitting a ticket. However, I could imagi...
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Eckhard Dollさんがコメントを作成しました:
The silence is deafening indeed! The GDPR is important to any company and accidentally merging tickets can cause all kinds of issues and legal implications.
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Eckhard Dollさんがコメントを作成しました:
Might be a good time to add this rather simple feature after all these years.