Amy Dee
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アクティビティの概要
Amy Deeさんの最近のアクティビティ-
Amy Deeさんがコメントを作成しました:
Hi Lou! The native first reply time metric always starts at ticket creation, and it always stops at the first public agent comment after that. It doesn't matter what the end-user does between those...
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Amy Deeさんがコメントを作成しました:
Hi Mateusz! The native first reply time metric is designed to be universal and consistent for analytics. It always behaves the same way, so the results are predictable. That makes benchmarks and hi...
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Amy Deeさんがコメントを作成しました:
Hi Jeff! You should be able to export the full list of organizations in JSON format. If you clear both date fields, it should include everything from the beginning of the account. The only exceptio...
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Amy Deeさんがコメントを作成しました:
Hi Richard! This article is primarily about the native first reply time metric. The metric is recorded with the ticket data in calendar and business hours, regardless of whether an account has SLAs...
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Amy Deeさんがコメントを作成しました:
Hi Jody! For business hours metrics, Zendesk checks the schedule at the time of the relevant update, then calculates the metric accordingly. It doesn't maintain a live timer. For your example, it ...
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Amy Deeさんがコメントを作成しました:
Hi João! Is the "Time Spent Per Update" value coming from the Zendesk Time Tracking app? If so, it can capture the agent's time on the call, but it depends on the workflow. The Time Tracking app ru...
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Amy Deeさんがコメントを作成しました:
Hi Darryll! There isn't a user-facing tool for this process. We need to coordinate with GoodData to run project reloads, since it requires some extra steps on their side. I'm going to create a tick...
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Amy Deeさんがコメントを作成しました:
Hi Ofir! These metrics live in separate datasets in Explore, so you won't see them side by side. In the Tickets dataset, you'll find the "Solved Tickets" metric. It counts tickets in solved or clo...
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Amy Deeさんがコメントを作成しました:
Hi David! Hi Evan! You can do this in Insights with User-Specific Values in a Variable. You'll need to open the GoodData interface for this, since it's not available through the iframe in Zendesk. ...
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Amy Deeさんがコメントを作成しました:
Hi Daniel! A report like this should be possible, but it takes some effort to set up. The keywords THIS, PREVIOUS, and NEXT only apply to time ranges, so you wouldn't be able to use THIS with an at...