Amy Dee
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Amy Deeさんの最近のアクティビティ-
Amy Deeさんがコメントを作成しました:
Hi Andy! If you're planning to pull Zendesk data to your own database, I recommend the Incremental Exports API. Those endpoints are designed for ongoing data exports, and they include custom fields...
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Amy Deeさんがコメントを作成しました:
Hi Reza! Insights doesn't have a filter for the submitter role, so you need to take a couple extra steps. You can start with this recipe to find ticket creation events. That recipe works well with ...
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Amy Deeさんがコメントを作成しました:
Hi Carl! Hi Vincent! This type of report should be possible, but it has some caveats. The big one is timing: Insights is not a real time platform. You can only report on the most recent update at t...
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Amy Deeさんがコメントを作成しました:
Hi Andrei! That is correct. The Historic attributes are only connected to field changes. They aren't connected to ticket updates as a whole, which is where comment data is stored. We have more info...
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Amy Deeさんがコメントを作成しました:
Hi Tom! You need SELECT COUNT on that inner metric part - SELECT AVG(SELECT( SELECT COUNT(Updater, Ticket Updates)... Apart from that, it looks good! Good luck!
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Amy Deeさんがコメントを作成しました:
Hi Tom! That's correct. On its own, this metric doesn't really care about individual tickets. There are a few ways to approach "per ticket" results. The first and easiest is to simply add Ticket Id...
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Amy Deeさんがコメントを作成しました:
Hi Tom! For this type of report, I'd start with this recipe: Finding how many users submit tickets each month. That shows how to find the number of unique users with at least one requested ticket. ...
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Amy Deeさんがコメントを作成しました:
Hi Stephanie! There are two options for organization reporting: Organization is a dataset with organization-specific attributes, like Organization Name and Date (Organization Created). It connects ...
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Amy Deeさんがコメントを作成しました:
Hi Shannon! The Leaderboard and Insights will both count one solve per ticket, as Heather said. However, the date will differ. The Overview and Leaderboard use the first solve date, while Insights ...
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Amy Deeさんがコメントを作成しました:
Hi Tom! This recipe uses the # Solved Tickets and # Replies metrics. Those are both ticket-level metrics. The first is just tickets that are currently solved or closed, and the second is the total ...