Amy Dee
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Amy Deeさんの最近のアクティビティ-
Amy Deeさんがコメントを作成しました:
Hi Chris! It looks like you ultimately want to see how many tickets are solved with one of those macro tags, compared to the total number of tickets solved. Is that correct? If so, you'll need to s...
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Amy Deeさんがコメントを作成しました:
Hi Ivan! This depends a bit on how you record the severity on a ticket. If it's with a dropdown or single-line text field, you can report on the field changes. We have details in this article: Buil...
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Amy Deeさんがコメントを作成しました:
Hi Eduardo! For that, I recommend our Duration of a text field recipe instead. That recipe finds how long a field had a particular value before the value changed. In your case, you could use it wit...
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Amy Deeさんがコメントを作成しました:
Hi Randy! This error means you have attribute values that don't match the attributes in your metric. In this case, it looks like you used the attribute values for the actual groups, while the metri...
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Amy Deeさんがコメントを作成しました:
Hi Hitesh! An Insights report is not the most accurate option for this, because Insights is not a real-time platform. It syncs daily for Professional accounts and hourly for Enterprise accounts. A ...
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Amy Deeさんがコメントを作成しました:
Hi Annie! We have a different recipe article showing how to recreate that exact graph. You can find it here: Reviewing SLA performance in Insights. That recipe article shows you how to use the nati...
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Amy Deeさんがコメントを作成しました:
Hi Helvijs! How are you grouping these results into months? Do you want to see the ages of your tickets at the end of each month? If so, you could use the _spFilter described in the article above. ...
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Amy Deeさんがコメントを作成しました:
Hi Anoop! Insights is not a real-time platform. There will be a delay between an event on a ticket and that event syncing to Insights. For Professional accounts, Insights syncs once per day. For En...
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Amy Deeさんがコメントを作成しました:
Hi Andrew! Your screenshot is showing the native reporting Overview. That dashboard does include deleted tickets in its metrics. It's populated from an ongoing rollup calculation, so it can't go ba...
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Amy Deeさんがコメントを作成しました:
Hi Chris! The default # Tickets Created metric counts tickets based on text field changes that were submitted on the same date as the ticket creation date: SELECT COUNT(Ticket Id, Ticket Text Fiel...