Amy Dee
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Amy Deeさんの最近のアクティビティ-
Amy Deeさんがコメントを作成しました:
Hi William! The recipes in this article are designed to recreate native metrics from scratch using ticket events in Insights. These approaches won't line up with Explore, since the two use differen...
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Amy Deeさんがコメントを作成しました:
Hi Patrick! You're on the right track - the issue is likely from tickets that are solved without an agent reply. When a ticket is solved without any public response from an agent, the first reply t...
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Amy Deeさんがコメントを作成しました:
Hi Dave! It is possible to put 15 attributes in a report. The size limit is 20 metrics and 20 attributes. GoodData has details in their article on Maximum Report Size. The issue is that the report ...
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Amy Deeさんがコメントを作成しました:
Hi Tom! Yes, you can change the display formatting to show HH:MM. To start, you'll need to remove the /60 from the end of the metric. That way, the results will be in minutes. From there, you can u...
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Amy Deeさんがコメントを作成しました:
Hi Andy! If you're planning to pull Zendesk data to your own database, I recommend the Incremental Exports API. Those endpoints are designed for ongoing data exports, and they include custom fields...
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Amy Deeさんがコメントを作成しました:
Hi Reza! Insights doesn't have a filter for the submitter role, so you need to take a couple extra steps. You can start with this recipe to find ticket creation events. That recipe works well with ...
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Amy Deeさんがコメントを作成しました:
Hi Carl! Hi Vincent! This type of report should be possible, but it has some caveats. The big one is timing: Insights is not a real time platform. You can only report on the most recent update at t...
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Amy Deeさんがコメントを作成しました:
Hi Andrei! That is correct. The Historic attributes are only connected to field changes. They aren't connected to ticket updates as a whole, which is where comment data is stored. We have more info...
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Amy Deeさんがコメントを作成しました:
Hi Tom! You need SELECT COUNT on that inner metric part - SELECT AVG(SELECT( SELECT COUNT(Updater, Ticket Updates)... Apart from that, it looks good! Good luck!
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Amy Deeさんがコメントを作成しました:
Hi Tom! That's correct. On its own, this metric doesn't really care about individual tickets. There are a few ways to approach "per ticket" results. The first and easiest is to simply add Ticket Id...