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Simone Pace

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    Simone Paceさんがコメントを作成しました:

    For the first reply time you can create a metric like the following   SELECT AVG (First reply time in minutes within business hours/60/XX) XX is the business hours you provide support in a day... T...

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    Simone Paceさんがコメントを作成しました:

    Hi McCabe I figured out that you can use checkboxes in triggers (or automations) only if the custom field has a tag. You can try yourself by removing the tag (which is indeed optional) from your c...

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    Simone Paceさんが投稿を作成しました:

    Trigger on editable custom checkboxes

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    I'm looking for a way to set a trigger based on checkbox custom fields. On ticket conditions, I only see checkbox custom fields that are NOT editable by end users. Unfortunately what I want to achi...

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    Simone Paceさんがコメントを作成しました:

    +1 As for *Julie Monk's *request, we also need to be able to Show different forms to different end-users and we should use tags rather than organizations to differenciate them.