Serge Payette
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アクティビティの概要
Serge Payetteさんの最近のアクティビティ-
Serge Payetteさんがコメントを作成しました:
Hello Ana Maria, Can you pls. provide more details on the issues you're facing ? Are the symptoms exactly the same as before the whitelisting ? Rgds Serge
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Serge Payetteさんがコメントを作成しました:
Hi Bogdanw, Unfortunately the search tool is quite limited for custom fields. From the tests I conducted, it's limited to the colon " : " operator (equal operator). Also you can't specify a par...
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Serge Payetteさんがコメントを作成しました:
@BogdanW, You must then use the minus sign: " - " You place that minus operator in front of the descriptor, for example: Status:open -subject:Datafile This would list all Open tickets but tho...
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Serge Payetteさんがコメントを作成しました:
Thanks for the info Laura, this is quite useful.
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Serge Payetteさんがコメントを作成しました:
Really cool stuff Jay, thanks for sharing.
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Serge Payetteさんがコメントを作成しました:
@Forrest, Sorry about that, indeed I got that wrong. I wouldn't be surprised to hear that this is done on purpose in order to keep control on the quality of the info. If ever you feel that this...
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Serge Payetteさんがコメントを作成しました:
@Forrest, You can search on ticket comments as an End-user by entering keywords in "My Activities" / "Search Request" field. For Agents, the same is achieved by typing-in keywords in "search Zend...
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Serge Payetteさんがコメントを作成しました:
Thanks for sharing @Andrey.
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Serge Payetteさんがコメントを作成しました:
Thanks @Tamara (Field) for the info provided on placeholders for custom ticket fields.
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Serge Payetteさんがコメントを作成しました:
Hi Donna, Ditto here, I looked again and again and - unfortunately - that feature doesn't exist with Zendesk Plus license.