Au Finh Saechao
Building out customer-focused apps on the Zendesk marketplace. https://myplaylist.io
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アクティビティの概要
Au Finh Saechaoさんの最近のアクティビティ-
Au Finh Saechaoさんがコメントを作成しました:
Because Auto Merge has been so popular, it's now a standalone app on the Zendesk Marketplace with fixed pricing per subdomain: https://www.zendesk.com/apps/support/auto-merge/
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Au Finh Saechaoさんがコメントを作成しました:
Revoting for this because we really need this option. Our main use case is to pass secure settings as headers. If we can use placeholders such as {{setting.my_secure_token}}, that would be amazing....
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Au Finh Saechaoさんがコメントを作成しました:
Just rolled out some improvements to our automatic skills-based routing (push model) solution: Use Skills-Based queues reliably with other, non–skills-based queues Create multiple Skills-Based que...
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Au Finh Saechaoさんがコメントを作成しました:
Also, be careful when removing skills from a ticket. Not sure if it will affect how they show up in views, but we found that the Skills-based Routing Incremental Export API will not pick up changes...
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Au Finh Saechaoさんがコメントを作成しました:
With Playlist, you can now automatically push tickets to agents using skills-based routing. See how it works to learn more. Took us a while, but we finally have a working solution!
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Au Finh Saechaoさんがコメントを作成しました:
@William Brown Thanks for sharing your use case. This is currently not possible, but it's a great suggestion! Makes total sense. We'll definitely consider merging into the new ticket in future vers...
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Au Finh Saechaoさんがコメントを作成しました:
Steven Vella Sorry, it took us a while. As promised, I'm happy to let you know that Playlist now supports IP restrictions. You can add Playlist's fixed IP addresses to your Allowed IP ranges. It's ...
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Au Finh Saechaoさんがコメントを作成しました:
Bruce Bye Dane K I think it might be possible to use only the Organization object if you just want to visualize the hierarchy in Zendesk. If you've implemented Ultimate Parent Accounts (via Apex tr...
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Au Finh Saechaoさんがコメントを作成しました:
Nitin Walia I hear you. As developers of the Playlist Ticket Assignment app, we totally get it and can attest to these challenges. The vendor review process can be quite daunting, and some clients ...
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Au Finh Saechaoさんがコメントを作成しました:
Britt Mauriss Playlist now has Agent "Total Online Time" reporting for email tickets. It also has first online time and last online time so you can see when agents logged in/out. Lightweight and da...