Matt Winer
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Matt Winerさんの最近のアクティビティ-
Matt Winerさんがコメントを作成しました:
So this is what my graph looks like. Not sure if it's right, it was only showing Agents initially.. But now it's showing end users too... not sure why that's hapening **and as just a disclaimer**,...
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Matt Winerさんがコメントを作成しました:
Hey Felix, Did you go through the first step and create those metrics? 1) The time-tracking metrics you need to be measuring http://support.zendesk.com/entries/78238928-Time-Tracking-Recipes-Thre...
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Matt Winerさんがコメントを作成しました:
Could you re post the example picture of the report so I can see if I'm close? Thanks!
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Matt Winerさんがコメントを作成しました:
Yeah, that was a stupid mistake. Of course there's nothing last week, I only turned it on this week. :) thanks!
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Matt Winerさんがコメントを作成しました:
Here are the three scenarios: if the ticket is on-hold AND has tag "jv_box", then do not display but.. if ticket is < on-hold AND has tag "jv_box", then ok to display ALSO... Ok to disp...
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Matt Winerさんがコメントを作成しました:
So I did the first one " How much time did my support agents spend working on tickets last week?" Prior to putting the filter in I have results But then when I put the filter in: Week (Mon-Sun)/Ye...
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Matt Winerさんが投稿を作成しました:
Advanced Filtering on a View
In the standard "Your Unsolved Tickets" view. It behaves as normal... but I want to filter out tickets that are currently On-Hold AND Contains Tag: jv_box. These tickets, still belong to the agent...
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Matt Winerさんがコメントを作成しました:
Yeah keep us posted. We are using two acer chromebook 15 units. But haven't turned on Talk yet. I'm hoping they are able to keep up. Good luck.
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Matt Winerさんがコメントを作成しました:
Any way to setup an email target to go to more then one person. I need to notify my leadership team. Seems silly to setup one target per email.
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Matt Winerさんが投稿を作成しました:
Average response rate to CSAT survey
Hey All, I just wanted to ask to see if you guys wouldn't mind posting what your average response rate is to your CSAT surveys. We've made a big change to our customer service process over the past...