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Penny Ashley-Lawrence

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    Penny Ashley-Lawrenceさんが投稿を作成しました:

    Removing Bogus Customer Sat Scores

    We have experienced bad customer rating from customers who are not really customers.  Our cusomter/end users are doctors office but sometimes a patient will find us and submit a question.  When we ...

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    Penny Ashley-Lawrenceさんがコメントを作成しました:

    GOT IT!  Thank you.  Still new to this zendesk thing.  No moments of zen yet.

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    Penny Ashley-Lawrenceさんがコメントを作成しました:

    I don't have requester as an option.  I have the name and organization at the top but not a field that says "requester".  Should I?  I'll check ticket fields.

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    Penny Ashley-Lawrenceさんが投稿を作成しました:

    Converting Internal Ticket to Client Ticket

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    We create internal tickets in ZenDesk on behalf of the client via email to our support team.  This creates the ticket, but the requester in the ticket is our employee and not the client.  How do I ...