Russell Dunn
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Russell Dunnによる最近のアクティビティ 最近のアクティビティで並べ替え-
I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor. We have...
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Actually I think that's a pretty poor workaround and find it almost impossible to believe that this sort of simple functionality doesn't exist natively. I would have thought that the best fit would...
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Thanks Brett that got me closer but it doesn't go far enough sadly. If I want a print out of all ticket tags by usage and I follow that guide, I get to a point where I'm selecting Ticket Tag Is, an...
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How does one find tags that are not used, or the tags used the least amount of times? The top 100 used tags isn't that helpful to me. You state that to delete tags (from open tickets) you go to Tag...
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Interesting, thank you. Ours looks nothing like that - is that a custom design or default skin (we're using a theme)?
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The ability to change row colours to highlight certain tickets, the ability to change the colour of text based on priority or another ticket field, the ability to change, well, anything that would ...
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Thanks Brett, that does clear up some confusion. Can you tell me what that threshold is? Is there anyway we can manually affect that? Our answerbot is performaing so poorly, we'd like to understand...
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I'd like someone at Zendesk to provide expansion/clarification on what Matt Petersen touches on above. I have an email from Zendesk support telling me that marking articles as unhelpful does not pr...
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I can't believe that Zendeks stock answer to this sort of question is always "add a tag". It's such a poor level of customer support. Why not just allow us to access all our data through the API? W...