Russell Dunn
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Russell Dunnによる最近のアクティビティ 最近のアクティビティで並べ替え-
Not having this feature as standard stimys belief really. But then Zendesk know it would be useful, so charge for it. Simples.
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Desperately needing a solution to this as well. If there was some way to automate adding an SLA after a light agent comment I think that would fit the bill for a lot of people.
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This is pretty critical for us. We get a lot of comments/questions/updates from internal teams on tickets that get missed for long periods of time because there is no SLA.
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@... Zendesk lacks so much basic functionality in so many areas, this is just one of the myriad reasons I'm now actively telling my company to leave Zendesk.
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Definitely. It's fairly difficult to work out what query to choose otherwise:
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@Colin Piper, I realise this is a rather old thread, but 7 years on this rather basic functionality is still not natively supported in Zendesk, and unfortunately your help article is no longer acce...
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I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor. We have...
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Actually I think that's a pretty poor workaround and find it almost impossible to believe that this sort of simple functionality doesn't exist natively. I would have thought that the best fit would...
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Thanks Brett that got me closer but it doesn't go far enough sadly. If I want a print out of all ticket tags by usage and I follow that guide, I get to a point where I'm selecting Ticket Tag Is, an...
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How does one find tags that are not used, or the tags used the least amount of times? The top 100 used tags isn't that helpful to me. You state that to delete tags (from open tickets) you go to Tag...