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Reagan Helms

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    Reagan Helmsさんが投稿を作成しました:

    Choosing a Specific Ticket Form from Guide

    We have two active Ticket Forms in our Zendesk account. One of them is our Default Ticket form, and the other is a Form we added to be used for a specific marketing promotion through the web widget...

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    Reagan Helmsさんがコメントを作成しました:

    Hi Adam, Not knowing the reason you're sectioning off these tickets, or what type of work you're doing on them, it's hard to say what your best option would be. But there are a few ways that you co...

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    Reagan Helmsさんがコメントを作成しました:

    We like to work from an open inbox, so that customers get a quicker response if someone is away at lunch or their day is over. Any ticket that has a response on it has a reopened tag that allows ev...