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Nick Gurney

Product Manager at Rain Retail (rainpos.com)

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    Nick Gurneyさんが投稿を作成しました:

    Observer User Type

    I'd love to see the ability to assign a user agent as an observer. Ideally this wouldn't count against our user count and can be used by management or non support team members to observe ticket det...

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    Nick Gurneyさんがコメントを作成しました:

    Hi Nicole S. and @..., Thanks for your feedback and updates you've recently posted. Our organization would like this functionality specifically for feature requests.  Oscar's suggestion that we onl...

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    Nick Gurneyさんが投稿を作成しました:

    Displaying Organization Column on Support Home

    Background As a B2B software company, our client base is primarily small to medium sized retail businesses. While we work with individuals from these businesses, the organization (business) is a ve...