Marshall White
Zendesk Administrator at Benevity
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Marshall Whiteさんがコメントを作成しました:
Since the Team plan doesn't include conditional fields, it might be worth looking into https://www.zendesk.com/apps/support/cloudset-conditionality
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Marshall Whiteさんがコメントを作成しました:
Hi Nicole, We leverage a single Help Center to support a number of different companies who use our software. Sometimes those companies have help content specific to them, so historically we restric...
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Marshall Whiteさんがコメントを作成しました:
I'm curious why there is a limit of 200 user segments, and if there would be any way to increase that limit.
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Marshall Whiteさんがコメントを作成しました:
+1 for implicit subdomain mapping. We have organizations with dozens of domains, and potentially hundreds of subdomains beyond that. It would be much easier to manage if only tracking the domain na...
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Marshall Whiteさんがコメントを作成しました:
Our primary sorting mechanism is brand. This property is usually set based on the support email address, but we also use triggers for cases where someone messaged the wrong email address. After tha...
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Marshall Whiteさんがコメントを作成しました:
According to Using the Reporting Overview, the data syncs hourly
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Marshall Whiteさんがコメントを作成しました:
There are two week types in reporting. Week (Mon-Sun) is described as EU weeks and I believe should match ISO-8601. By that metric I'm seeing this week as week 16. There is also a Week (Sun-Sat) op...