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Matt McLean

Certified Zendesk Support Administrator since May 2018

Community Moderator
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    Matt McLeanさんがコメントを作成しました:

    Elizabeth, Have you gone to [subdomain].zendesk.com/agent/admin/email and UN-checked "Personalized email replies"? That should do the trick.

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    Matt McLeanさんがコメントを作成しました:

    Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.

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    Matt McLeanさんがコメントを作成しました:

    Khajik, I used to have the same issue. The trick to removing that footer is that you need to UNcheck the box for "Allow members external to this organization" on the Settings>Permissions>Basic perm...

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    Matt McLeanさんがコメントを作成しました:

    Christopher, I believe the condition you are looking for, besides "Ticket Is Updated", is "Comment Is Present (public or private)": Usually, "Present, and requester can see the comment" is a better...

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    Matt McLeanさんがコメントを作成しました:

    The Explore dashboard sharing outside of Zendesk EAP may help with this, if you are OK simply providing a direct link to the dashboard. In the comments on that link, it is explained that embedding ...

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    Matt McLeanさんがコメントを作成しました:

    If you also want to disable ticket attachments in the Web Widget, see this article:https://support.zendesk.com/hc/en-us/articles/360021456894-How-do-I-disable-ticket-attachments-in-the-Web-Widget- ...

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    Matt McLeanさんがコメントを作成しました:

    Jessica, It is possible to do with some coding. Copied from the first comment on https://support.zendesk.com/hc/en-us/community/posts/208167958-Hiding-attachment-system-fields-on-ticket-form: Copy ...

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    Matt McLeanさんがコメントを作成しました:

    Charlotte, You are correct that this can be done using the developer editor, rather than the visual editor, by simply using the newline code "\n".However, doing it in this way is very fragile: if y...

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    Matt McLeanさんがコメントを作成しました:

    Jessica, Attachments via the web form in Guide Help Center are not automatically scanned at the time of upload.

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    Matt McLeanさんがコメントを作成しました:

    Katerina, Customizing the Conditions will not be able to do it, since Conditions just change when the Trigger runs - you need to customize the Actions that are being run.The simplest way may just b...