Heather Rommel
Freelance Zendesk Administrator specializing in custom triggers, automations, macros, Guide, KPI reports, app integration and best practices. www.zenmasteradmin.com. @zenmasteradmin
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Heather Rommelさんの最近のアクティビティ-
Heather Rommelさんがコメントを作成しました:
Hi Michael Axeen I've seen this app misbehave if the Agent has more than one browser open or more than one browser tab open. Also if the internet connection is spotty. Sincerely, Heather
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Heather Rommelさんがコメントを作成しました:
Hi Xyron Social Media, The old account will still show, you can change the old person's access from Agent to End User and it will free up the license if that's what you're looking to do. I don't s...
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Heather Rommelさんがコメントを作成しました:
Hi @info If the chat widget script is added to the header or footer, it will pop up on every page. I believe you can just take the chat widget and only paste on the page you want it you can avoid i...
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Heather Rommelさんがコメントを作成しました:
Ann Lovallo Are you planning to have an email-only account? You can turn this off by going to Settings-> Customers
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Heather Rommelさんがコメントを作成しました:
Hi Michael, It's sort of hidden. In the list of views, just hover to the right of the view and select the ellipsis. You'll be presented with some options to move it around:
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Heather Rommelさんがコメントを作成しました:
This is a very strange report indeed. @shaaarfiki dmitriev are your agents all having this issue when they use a different browser? How about incognito/private mode? Is it consistently happening t...
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Heather Rommelさんがコメントを作成しました:
Carolina Monteiro, On the rare occasion that I've had this issue, I've had to re-set up the email again. I try to do this when there's little to no email traffic going in and out of my Zendesk.
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Heather Rommelさんがコメントを作成しました:
Hi Daniel, That looks right to me.... The email is coming through, right? The ticket fields should be wayy at the bottom under all the comments if I'm reading your trigger right. Can you remove the...
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Heather Rommelさんがコメントを作成しました:
That's very strange. Is the user that uses the email suspended? If so, set them back to active. If not, I'd see if support can help. There's no way to natively mark a particular sender as not spam ...
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Heather Rommelさんがコメントを作成しました:
Hi Georg Kiria I am wondering do you see this option to select Events and then on the right of the email comment, when you hover a down-arrow will show