Auto Logout from Talk (Agent forgets to logoff at end of shift)
예정됨In instances where agents forget to log off from Talk at the end of shift, calls will continue to route to them even with their computer shutdown.
It may be many hours and missed calls later before this is picked up and another agent can force unavailability from https://YOURDOMAIN.zendesk.com/agent/reporting/voice/period:0
These missed calls transfer to a direct negative experience to the actual customer (longer hold times, force to voicemail, abandoned calls).
Zendesk should be able to pick up this scenario and force an automatic system logout.
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+1
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Good to hear this will be implemented finally.
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Hi, great this is now in the roadmap as we get a lot of complaints about this, do you know when it will be deployed?
Currently, only Admin can override Talk status if somebody goes offline.
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Hey Adrian,
No specific dates to provide currently. I would recommend following our Announcements page as any updates will be added there.
Cheers!
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We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk
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