Auto Logout from Talk (Agent forgets to logoff at end of shift)

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35 댓글

  • Kalle Windefalk

    +1

    0
  • Adrian Bishop

    Good to hear this will be implemented finally.

    0
  • Adrian Bishop

    Hi, great this is now in the roadmap as we get a lot of complaints about this, do you know when it will be deployed?

    Currently, only Admin can override Talk status if somebody goes offline.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Adrian,

    No specific dates to provide currently. I would recommend following our Announcements page as any updates will be added there.

    Cheers!

    0
  • Juan Battini

    We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk 

    0

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