Launch an article in the Web Widget API

13 댓글

  • Erica Wass
    댓글 작업 고유 링크

    Hi Brad:

    We have been exploring enabling the Web Widget to open to a single designated article instead of a search results list. I don't have an ETA for this but appreciate your use case as we think more about it. In the meantime, you could configure Contextual Help, with the zE.setHelpCenterSuggestions JS APIs to autosuggest the article(s) that you want to surface in the widget when you active it with zE.activate. 

    1
  • Vinícius Delarissa
    댓글 작업 고유 링크

    Hello!

    I would love this feature too! Any news?

     

    2
  • Johan Rd
    댓글 작업 고유 링크

    Yes! this would be super useful! Any news, Erika? :)
    Thanks,
    johan

    1
  • Daniel Aron
    댓글 작업 고유 링크

    @Vinicius and @Johan thanks for your +1s on this feature request. We're picking this up again soon and will let you know when we have an update.

    2
  • Johan Rd
    댓글 작업 고유 링크

    Hi Daniel. Thanks for your reply! We are looking forward to it:)

    0
  • Aaron Terry
    댓글 작업 고유 링크

    Any update on the availability of this?

    With all of the other great features in the WebWidget API, I'm surprised that I can't open a specific article.

    0
  • Brad Marshall
    댓글 작업 고유 링크

    Any updates to this?

    0
  • Joseph(Yossi) Zur
    댓글 작업 고유 링크

    Hi

    A must have feature !

    1
  • Meni Besso
    댓글 작업 고유 링크

    This feature is very important.

    It can save my client's time and prevent them from wondering around looking for information.

     

    0
  • Christopher Potter
    댓글 작업 고유 링크

    Did this ever get resolved? It would be useful.

    1
  • Daniel Aron
    댓글 작업 고유 링크

    Hi Christopher, thanks for following up. We haven't provided this feature yet, however still intend to. I will follow up when I have more to share. Thanks for your patience. 

    -1
  • Selva Ganesh Balaji
    댓글 작업 고유 링크

    Any updates here ? This is a very valuable feature. We don't want the customers to get distracted by opening the help articles in a new tab (which we do in our web apps as of today).

     

     

    0
  • Devan - Community Manager
    댓글 작업 고유 링크

    Hello Selva Ganesh Balaji,

    I've gone ahead and let the product manager for this EAP that you are looking for a timetable on when this feature will go live. Once they have an answer they can share with the Community, they will post here, appreciate you sharing your perspective and thoughts on this EAP with us and have a wonderful day.

    Best regards. 

    0

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