Adding a 2nd Knowledge Base for our service technicians


3 댓글

  • Andrew J
    Community Moderator

    Hello Dan,

    You can have an Agent Only KB in Zendesk - though it will be in your Help Center.  We use this and do not have confusion, you create a private section, and any articles posted in this are never shown to non-agents.

  • Diziana

    Hi Dan

    If your zendesk subscription doesn't support internal knowledge-base, you can tweak help-center templates to hide (public knowledgebase) from showing to agents. Of course, it would use javascript api to figure out role of signed-in user, and hide whatever you want to. It's tricky but you can try something like that.


    Team Diziana 

  • Nicole Saunders
    Zendesk Community Team

    This post has been closed for new comments by the Zendesk Community team. If you have a related or new question, please create a new post.


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