Display items in help center only for certain end users
Hello there,
Quick question for all of those clever Help Center customisers out there :)
I work in a B2B environment, where we sell products in other countries through a partner/reseller network. That Partner is responsible for supporting customers, so we don't want them to be able to log tickets through our Help Center, however we do want them to be able to view article content and participate in community discussions.
We're quite protective of our intellectual property, so opening up our HC to the world isn't an option, we want all users to have to log in to access content.
I thought that the best way of doing this would be to use some kind of "IF" statement using Curlybars and check for a tag on the logged in user, however it doesn't appear if that's possible?
We do have multi-brand enabled, so it's possible we could just set up another HC with separate templates and remove the option to submit a ticket, but I'd rather avoid going down that route if possible as I have plenty of other use cases for this kind of thing.
Does anybody know if this is possible, and how I could achieve it?
Thanks,
Paul.
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If your enduser are logged in you can restrict access to specific sections via tags and/or organisation.
Lets say you have 2 sections - Section 1 is open for logged in user but Section 2 you want to limit to those customers that bought product X. So in Section 2 you would add the tag "productX" to the section security and ofcourse add the tag to any customer profile you want to give access to.
Or you could give access to specific orgs as well.
All of this is available on the edit section page.
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