Disable 3rd party cookie requirement globally

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43 댓글

  • Darien
    댓글 작업 고유 링크

    We're well into February and our end-users are reporting this issue as of today. Both our company and Zendesk seem very unprofessional at the moment, especially asking users to go through browser setting hoops simply to login to our portal. zendesk zendesk please prioritize this immediately! 

    0
  • Amy Gracer
    댓글 작업 고유 링크

    Although we have not seen this issue internally, it is now popping up for our end users and causing confusion and discontent. 

    What are your plan's for addressing?

    Thank you!

    0
  • Devan
    댓글 작업 고유 링크

    Hello Amy Gracer,

    I'm going to reach out to our Product Team and work on getting you an update on the current state of this issue. 

    Best regards. 

     

    0
  • Bruno Cruz
    댓글 작업 고유 링크

    Hello team,

    Our engineers are starting to get affected by this and the workaround provided by Yao two months ago is deemed as a security risk internally. Any update on this?

    1
  • Caroline Kello
    댓글 작업 고유 링크

    Hey folks,

    I'm Caroline and I'm on the Product team. We do have time set aside on my team's roadmap in the next month to figure out what our long-term solution is, related to these third-party cookie issues and user login issues and of course the security aspect of it. We've experienced issues with Safari in the past that seem to come and go, most likely based on the Apple ITP logic being updated. Most recently the new version of Chrome and the SameSite cookie update was top of mind for us to resolve.

    I understand the frustrations and we are aware of the issues it's causing, both from a user experience standpoint but also from yours and ours reputation.

    I'll be back in this thread when I've more updates to share and thank you for the patience in the meantime.

    Cheers, Caroline

    6
  • Matthew Horton
    댓글 작업 고유 링크

    Very glad this is being taken seriously and addressed. Our team are currently evaluating a free trial of Zendesk and I just spent ten minutes trying to log-in, hope this gets fixed soon! The product looks great otherwise.

    0
  • Дмитрий М
    댓글 작업 고유 링크

    Any updates on the issue? It's still not possible to use zendesk.

    0
  • Devan
    댓글 작업 고유 링크

    Hello Дмитрий М,

    At this time, we have no new announcements on the state of this issue. I would recommend in the interim staying subscribed to this thread and keeping an eye on our announcements page to stay up to date on developments.

    Best regards.   

    0
  • Vladimir ZenSupport
    댓글 작업 고유 링크

    Got this also since today, on iPhone and its default Safari browser.

    0
  • Chris Contorinis
    댓글 작업 고유 링크

    Also got this on Brave. You have to go to Settings > Shields > Cookies > Allow all cookies. The above Chrome workaround is not necessary (and does not work) for Brave.

     

    0
  • Brett - Community Manager
    댓글 작업 고유 링크

    Hey Chris,

    It doesn't look like Brave is a supported browser which may be why you're still receiving errors on your end. More information on supported browsers here: Browsers supported by Help Center and Guide

    Hope this helps!

    0
  • Chris Contorinis
    댓글 작업 고유 링크

    Hi Bret,

    Thanks for the article. My comment was just so that people who are using Brave, might be stuck and do not want to install another browser can get it going.

    Thanks again.

    0
  • Michael Bierman
    댓글 작업 고유 링크

    This issue has been open for over a year. It is very disappointing that zendesk hasn't addressed it. 

    I see people complain about

    • Safari
    • Brave
    • Chrome

    That is a huge portion of the user population.

    Zendesk is often used when a customer is already agitated and trying to get help with some problem. When they go to a vendor's portal to get help and then get pushed into a rabbit hole of zendesk hell this makes that customer and zendesk look bad. 

    Very unfortunate. 

    0

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