Zendesk background colours

18 댓글

  • Heather R

    We agree. Each of our agents have preferences and what works for one doesn't work for another.  In addition to overall color themes, we would like to be able to change the tab lines and font colors, etc. Some of our agents have difficulty seeing the subtle lines and colors. It would be a BIG win to have control over this at the agent level. 

    4
  • Siobhan Laura Hyser

    The white background is simply blinding. My eyes hurt after a few minutes. 

    3
  • Laura

    Hey there :) Beside the esthetic impact of the colours, it would be very helpful for workflow and organisation. In Gmail for instance you can give emails little stars in different colours. This enables me to mark the emails regarding different topics/importance/etc.

    I am already using different views to separate the tickets in Zendesk. A further means of separation within each view would be very helpful to get even more order. I imagine changing the color of a ticket by a simple click next to the check box (for instance): one click = orange, two clicks = blue, three clicks = green, etc. You get the idea.

    This should of course only be visible by myself and other agents having access to my views.

    @ Zendesk Support Group: might this be an interesting feature to integrate?

    Thanks in advance for consideration.

     

    1
  • Nnicolau

    Agreed! Allow custom themes per staff. Some folk prefer darker interfaces, less eye straining

    1
  • Nicole - Community Manager

    Thanks for the feedback, Nicolau. We'll see if some more folks chime in. 

    2
  • Stephen Belleau

    I agree as well! Not only would this be useful for accessibility reasons (e.g. colourblindness), but as Nnicolau said, it can help with eye strain as well. Personally I don't see a need for being able to fully customize colours, but would be satisfied if there was a "colourblind mode" and "dark mode".

    2
  • Elizabeth Cooper

    We all agree,  we have recently commenced using Zendesk with 23 officers for 7 hours a day.  We are all finding the screen is hard to look at all day to the extent that people are using eye drops regularly and getting sore eyes.

    Please make the background color adjustable.  

    2
  • Robert Nijboer

    We from Tacx would also really appreciate this option.

    Sometimes we are working 12 hours shifts and looking at a white background and black letters that long really takes a toll on your eyes.

    2
  • Nicole - Community Manager

    Thanks for the feedback, all. I've flagged this for the Product Managers. I know that they're doing some updates in the coming year, and will hopefully take these comments under consideration. Please continue voting and sharing your needs! 

    4
  • Elizabeth Cooper

    We have also noticed that the resolution of Zendesk text is not as good as text in other programs running on the same PC (so it is not the PC settings).   could you also please consider this?  in the end if we end up with a workplace health and safety issue we will have to stop using Zendesk.   Cheers and thanks in advance.

    1
  • Siobhan Laura Hyser

    i'd like to add that this should be an individual setting for any text or background colors 

    people have different tolerances and vision needs. a high contrast option would not be good for those who do not need it. 

    thanks so much for taking our feedback on board! looking forward to seeing this in action. 

    3
  • Heather R

    ^^ Agree with individual settings! Or at least settings the Admin(s) can set.

    0
  • Nicole - Community Manager

    Hi all - 

    Thanks for the feedback. We'll continue to collect your comments and votes, though this is not planned in the immediate future, as there are other, larger things in the works for the interface and this would potentially come after those projects are completed. 

    0
  • Davidb

    If the grey text could be changed to black, it would be much easier to read...

    1
  • Russell Dunn

    The ability to change row colours to highlight certain tickets, the ability to change the colour of text based on priority or another ticket field, the ability to change, well, anything that would help organise views/workflows better.

    How much feedback do you need before you start to prioritise what customers want?

    0
  • Nicole - Community Manager

    Hey Russell -

    The Support product team has a big project this year around revamping the agent interface and workflows this year. I'll flag this thread as one with suggestions they should consider.

    To answer your question about prioritization, the community forums are just one of many data points we use to prioritize things. Business-critical impact, number of users impacted, and market trends are just a few of the others. We gather data here, in customer interviews, in tickets, and through surveys.

    0
  • Pedro dos Santos

    Hey!

    I'd love this too, good to hear that something's planned that might help. :)

    A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.

    0
  • Gary Evenett

    Until something is implemented you could try using Firefox as it has an option to override all fonts and backgrounds of any web page so you can set high contrast or any combination that feels comfortable. It loses a lot of formatting but the layout remains ok so may be helpful

    0

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