Making our Help Centre 'Snazzy'!
Hello Everyone,
We are relatively new to Zendesk and following our very successful roll out of the system we would now like to work on improving the look and feel of our help centre.
Having looked at an array of amazing looking help centres I am hoping that someone out there, with better coding skills than I, can help. To begin with we would like to have 3 box images on our landing page under the search bar; Knowledgebase, Community and 'My activities'. And maybe a change to the font and colours.
We would then like to look at the formatting of our articles and other bits down the line.
Any help, tips or code you would be willing to share would be great.
Thank you in advance,
Tilly
(Zendesk Newbie)
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Hi Tilly,
You're in luck, there's a ton of useful resources available in this community. I've recently been messing around with Help Center Theming, so I have a small collection of links to articles you may find helpful getting started:
- Help Center Templating Language reference
- Using the Help Center templating language
- Avoid poor load-time - best practices
- Remove links to sign-in
- Hide/show HTML based on user role
- Hiding article comments
- Hiding unwanted elements from HC
- Localization of Help Center
- Change your Help Center design using Dynamic Content
- Adding Google Fonts to your Theme
Wes Drury has made some custom themes available you might be inspired by too.
Fonts and colors can be changed with no coding required, except if you need a font that's not on the list (for that see last link above).
General > Customize design.
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Hi Tilly
Styling a HelpCenter can be quite tricky and for what you are asking i would contact a Zendesk Partner to help you out. You can find one here: https://www.zendesk.com/support/partners/
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Hello Tilly Martin,
Please let us know what you want in your Help Center.
Our team will make the best Zendesk Help Center for you as per your requirement.
Please let us know if any question.
Thanks
Support Team
http://customersupporttheme.com
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Thank you, Jacob. I'll take a look through those articles.
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HI Tilly,
I see Jacob gave you a great list of resources. We maintain a complete resources list here if you want to check it out. On that page there is also a link to community tips page.
Good luck!
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Hi Tilly,
You can have a look at the list of themes available here at http://www.diziana.com (Themes, Plugins, Services, Branding).
You will definitely find one for what you are looking for.
However, I have one for you, please take a look - http://www.diziana.com/zendesk-technology-theme-quell.html
Please feel free to get in touch at info@diziana.com for any question, suggestion.
Thanks
Team Diziana
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@Trapta Thank you.
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Wow, what a comprehensive list from Carsten. Let us know how it turns out!
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Hi Tilly,
That's great you decided to use Zendesk! It has great potential to make your customer relationships perfect.
To look trustworthy to your customers it's important to have the same look and feel as your main website. This is where you can use branding to change colors, fonts and images.
If you want to go a step further, you can customize any elements to meet your intricate goals. The layout, header, footer, additional components like callout blocks, tabs, accordions - the list goes on and on..
If you want to find out more about branding and customization or ask any questions, just let us know!
Good luck!
Best,
Lotus Themes Team
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