Configuring email template without 'Zendesk' comment formatting

6 댓글

  • Jon Daniels
    댓글 작업 고유 링크

    Hey, Thomas! Can you take a look at the following article, and let me know if it helps you set up the type of email notification you are looking to send?

    Setting up an unformatted email template

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  • Tomas V.L.
    댓글 작업 고유 링크

    Hi Jon

     

    Thanks for your feedback!

    I followed the instructions in that document, but still an inline image (used in Zendesk) appears like this in my email client:

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  • Dan Cooper
    댓글 작업 고유 링크

    You may be able to accomplish this by editing the html email template for your Zendesk emails.  Combine a template update with placeholders and you may be able to accomplish this.  Note that images would need to link somewhere that is accessible to your user so be careful not to link them to a closed location. 

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  • Tomas V.L.
    댓글 작업 고유 링크

    Hi Daniel


    I don't see how that would resolve the issue - unless I'm missing something.

    Just to be clear, the issue we have is related to the inline images you can put into the WYSIWYG editor in Zendesk (by just pasting from your clipboard). Those images appear as those ![]{link}) parts now, whereas it would be nice if they would just show as inline images.

    Is there no way then to achieve this behavior?

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  • Dan Cooper
    댓글 작업 고유 링크

    Ah! I missed that it was an inline image and not just part of your standard template. I'm not aware of a way to do this now, but I'm also working on a similar project for my own Zendesk so if I figure something out I'll share it here.

    I'm not sure it will fix the image showing, but you might be able to clean up the image link and customize what a comment looks like with more detail using this article. https://support.zendesk.com/hc/en-us/articles/203662146-Using-Liquid-markup-to-customize-comments-and-email-notifications#topic_xkn_sqh_jc

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  • Tomas V.L.
    댓글 작업 고유 링크

    Hi Daniel.

    Thanks. Played around with it for a while, but closest I got was to use the Liquid "replace" functionality, which doesn't seem to support wildcards so I can't "catch" the whole literally echoed Markdown ![](image url) block. I could replace ![] with "<img src="... but then I don't have the ability to close the image tag again (unless if I replace all ")" signs, which of course is not possible either)...

    Let me know if you see any other possibilities!

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